Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Overview

Cortif Technologies (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring and analytics platform.

By accessing or using Noah’s services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

Key Principles

We collect only what we need, use it transparently, protect it rigorously, and give you control over your data.

Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, job title when you create an account.
  • Payment Information: Billing address and payment method details (processed securely via third-party processors).
  • Communications: Information you provide when contacting support or participating in surveys.
  • LLM & Endpoints Data: Model inputs, outputs, metadata, and performance metrics you choose to monitor.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Log Data: Server logs, error reports, and system diagnostics.
  • Cookies: Session identifiers, preferences, and analytics data (see Cookies section).

For questions regarding this Privacy Policy or your data rights, contact us at dpo@cortif.ai. You may also lodge a complaint with the CNIL (www.cnil.fr) or the relevant authorities in California or Delaware.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Provide, maintain, and improve our monitoring and analytics services.

Account Management

Create and manage your account, process payments, and provide customer support.

Communications

Send service updates, security alerts, and respond to your inquiries.

Analytics

Analyze usage patterns to improve features and user experience.

Security

Detect, prevent, and address fraud, security issues, and technical problems.

Legal Compliance

Comply with legal obligations and enforce our terms of service.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • →Service Providers: Trusted vendors under strict confidentiality agreements.
  • →Business Transfers: Mergers, acquisitions, or asset sales with notice.
  • →Legal Requirements: When required by law or to protect rights and safety.
  • →With Your Consent: When you explicitly authorize information sharing.

Data Security

Encryption

Data encrypted in transit (TLS 1.3) and at rest (AES-256).

Access Control

Role-based access, multi-factor authentication, and audit logs.

Infrastructure

SOC 2 compliant hosting with regular security audits.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data:

Essential Cookies

Required for basic functionality like authentication and security. Cannot be disabled.

Analytics Cookies

Help us understand how you use our service to improve features and performance. Can be disabled in settings.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Correction

Update or correct inaccurate or incomplete information.

Deletion

Request deletion of your personal information (subject to legal obligations).

Portability

Receive your data in a structured, machine-readable format.

Objection

Object to certain processing activities, including marketing communications.

Withdraw Consent

Withdraw consent for processing based on consent at any time.

To exercise these rights, contact us at privacy@cortif.ai. We respond within 30 days.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 90 days after deletion.
  • Usage Data: Aggregated analytics retained for up to 2 years.
  • Financial Records: Retained for 7 years to comply with tax and accounting regulations.
  • Legal Holds: Data subject to legal proceedings retained until resolution.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Email notification to your registered email address
Prominent notice on our website and platform
Updating the “Last Updated” date at the top of this policy

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mailing Address

25 Rue Tolbiac
75013
Paris, France

Data Protection Officer

dpo@cortif.ai

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please mark your communication as “Urgent Privacy Request”.